Terms of Service

Regulations and policies

* Check-in, in addition to paying the full room rate and tax, the hotel needs to charge nightly room rate for the deposit amount or a valid credit card;
* All reservations shall be adult residents of the name and address (eg: Mr / Ms) for the record;
* Check - must show valid government issued identification document / passport;
* All room rates are not recognized to be denominated in Renminbi, the hotel has the right to adjust prices without prior notice;
* Above rates are calculated based on the number of nights guests. If you change the arrival date or guests check out date, all prices will be subject to change;
* The confirmation of booking, guests stay for increasing the number of days, the response to the hotel's occupancy rate and calculate the best price then the room rate;
* The offer price shall not be with any other promotional offer prices simultaneously;
* In case of any dispute, the Imperial Hotel has the final say.

Credit card information

* Reservation applies only to credit card or cash payment;
* Payment: The hotel accepts China UnionPay cards, Visa, MasterCard, American Express and JCB Card;
* If not 24 hours before arrival date to make changes or cancel, the hotel will be charged a late credit card rent plus service charges as cancellation fees. "Absence" of the information in the credit card booking fee from the first night room charge.

Currency exchange rate differences

* Reservation, due to changes in foreign currency markets, there may be differences in currency exchange rate situation, check out the bill amount will be based on the daily currency exchange rate conversion.

Facilities Management Policy

* Select Room guests upon request, at the check-in, guests will be assigned the requested room. The hotel will try to meet customers needs, offering the required room, smoking room or other requirements, but does not check to ensure that each guest can choose the room.